Shipping & Delivery
Our local couriers are feeding back longer lead times due to health and safety restrictions. Whilst we are doing our best to get our products to you as quickly as possible, we can no longer guarantee a 12-working day lead time.
Free standard delivery is offered on the Embody Gaming Chair, Ollin Monitor Arm and Nevi Gaming Desk.
We currently deliver to Netherlands, Belgium and Luxembourg addresses only. Please be aware that orders for more remote areas of Netherlands, Belgium and Luxembourg may be subject to extended lead times from what you see advertised. If you have further questions relating to delivery, please email our Customer Support team at firstname.lastname@example.org, and we’ll be happy to help out.
FREE Shipping Options
- Orders including chairs and desks – These will be delivered by a two-man team from Jan Krediet. This service includes tracking, delivery into the room of your choice, and the removal of packaging if requested.
- Orders with accessories only – Products like the Ollin Monitor Arm will be shipped via FedEx and will require a signature upon delivery.
Shipping and Delivery Process
- Within an hour of placing your order, you’ll receive a payment confirmation email.
- Once all of your items have been picked and are with the courier (Jan Krediet), we’ll send you a ‘shipped’ notification by email.
- If you’ve only ordered accessories like the Ollin Monitor Arm then the ‘shipped’ notification email will mean your items are on their way to you.
- If your order includes chairs or desks then Jan Krediet will contact you within 4 working days and ask you to pick a delivery slot. Please note that more remote areas may have limited delivery slots.
Typically, for in-stock orders placed before 3 pm (GTM), you’ll be contacted by a Jan Krediet within 4 working days and will have your item within 12 working days. Orders of accessories only will arrive more quickly. This will depend on the delivery slots available to you.
If you have pre-ordered a product or its unfortunately out of stock, then we’ll hold your entire order until all items are available. If you want one item from your order sooner, we would recommend placing two separate orders. One for in-stock items and one for your pre-order items.