FAQs

We’re here to answer any and all questions you might have. If you don’t see your specific question below, please don’t hesitate to contact our Customer Care team.

Payments

What types of payment do you accept?
For your convenience, we accept:
Visa
MasterCard
American Express

When will I be charged for my order?
Once you have placed your order your credit/debit card will be charged immediately upon completion.

Can I check out as a business?
No. We do not support business orders on our Gaming website. We can only process private orders.

Can I add business details to my invoice?
No. We do not support business transactions and business details cannot be added to our private customer invoices.

Can I get a VAT refund?
We cannot support VAT refunds for business purchasers on our Gaming website. 

Are there any additional costs I need to be aware of?
No, the price shown in your basket is the price you pay. There are no hidden costs associated with tax or import duties.

Product & Stock

How accurate are the colours shown for each product?
We have made every effort to make the colours on screen as accurate as possible. Unfortunately, we cannot guarantee an exact colour match of the on screen colour to the colours of the actual products as this may vary depending on your screen settings and resolution.

Do your products require assembly?
With the exception of Nevi Desks and Vantum Chairs, our products are delivered fully assembled.

Please see our Assembly & Adjustments page for more information.

How do I care for my purchase once I’ve received it?
With a bit of TLC our Herman Miller products will stand the test of time! To maintain the quality of your items, we have care and maintenance guides available. These offer advice on how best to clean your item and the types of cleaning products to use or avoid.

Please see our Care & Maintenance page for more information.

My item needs repairing, what can I do?
If you're item is still within its warranty, simply contact our Customer Care team and they will assist you.

How do I know if my product is still within its warranty?
The warranty length varies from item to item, therefore we recommend checking this for your specific product.

Please see our Warranty page for more information.

Discount Codes

I have a discount code, where do I enter it?
You'll be able to enter your discount code during checkout process before entering your payment details.

I have a discount code, can I use it on sale and clearance items?
Unless otherwise stated, discount codes cannot be used in conjunction with any other offer or discounts, including sale and clearance items.

Your Order

Can I cancel my order?
You can cancel your order within 24 hours of receiving your order confirmation. Please visit our Returns & Refunds page for more information.

Delivery

How much will my delivery cost?
Delivery is free for all of our products. Please visit our Delivery page for more information.

Where do you deliver?
We deliver to all regions within Belgium and Luxembourg. Please visit our Delivery page for more information.

I’m filling out my Shipping Address, why can’t I select Netherlands as my chosen country/region?
On 6th April 2022 we introduced a dedicated website for delivery to the Netherlands. Simply use the store locator at the top to select the Netherlands as your local store and place your order.

I don't live in Belgium or Luxembourg, can I still order from Herman Miller?
Yes. We currently deliver to the UK, France, Germany, the Netherlands, Austria, Spain, Italy, Denmark, Sweden, Finland, the United States of America, Canada, Japan, China and South Korea. Simply click on the local store of the country where you want your products delivered and place your order.

Please note, the products and finishes available may vary depending on your country of delivery.

How will my item be delivered?
Small and medium items such as our monitor arms will require a signature upon delivery, and as such cannot be left in a secure location.

Larger furniture items such as chairs and desks will be delivered by our specialist two-person service who will deliver your item to a room of your choice and remove all unwanted packaging.

Please visit our Delivery page for more information.

When will my item be delivered?
The estimated delivery time for each item can be found on the product page - we recommend checking that you are happy with the estimated delivery time stated before you place your order.

During holidays and busy periods, your parcel may take slightly longer to arrive. Our Customer Care team will do their best to keep you updated. Your courier will still confirm your delivery date via email. 

Please visit our Delivery page for more information.

Returns & Refunds

Can I exchange my item?
We are not currently able to process exchanges. You will need to return the original item for a refund and place a separate order for the alternative.

How do I arrange a return?
We want you to love every item you receive from us, but we understand that there are times when you may want to arrange a return.

If you’re not 100% happy with an item purchased online from Herman Miller Gaming, you can return it to us in its original condition within 14 days of delivery. A €59 collection fee will be applied to all seating and desks.

Please visit our Returns & Refunds page for more information.

Account

I forgot my account name/password. Can I recover it?
Of course! To recover your password simply click on the Forgot Password link under the log-in form. You can then enter your email address and click the Submit button.

Partnerships

How can I be sponsored by, or partner with, Herman Miller Gaming?
We're always on the lookout for companies and teams to collaborate with. If you share our passion, values and are interested in working with us, don't hesitate to send us an email at emeacomms@hermanmiller.com and we'll be in touch!

Herman Miller x G2 Embody

How many of the chairs have been made?
We’ve made 250 custom G2 Embody Gaming Chairs.

Will there be more released?
At this point in time, no more are planned to be released. We recommend signing up to our mailing list to ensure that you’re the first to hear of any future collaborations, limited editions or product launches.

Where is the chair available?
These custom chairs are available in the following locations: North America, Canada, The UK, Germany, Austria, France, Belgium, Luxemburg, The Netherlands, Denmark, Sweden, Finland and Spain.
The 250 chairs are split across these locations, there are not 250 per country. Quantities of the chair in each country will vary.
Our standard Embody Gaming Chair is available in the following locations: North America, Canada, The UK, Germany, Austria, France, Belgium, Luxemburg, The Netherlands, Denmark, Sweden, Finland, Spain, Italy.  

What’s different between this Limited Edition and the regular Logitech G Embody?
There are five main differences:
The G2 Esports-branded upholstery embossed with a unique chevron design.
Custom-designed Herman Miller Gaming x G2 Esports G-hook
A unique white back mat
Red touchpoints for the arm adjustment triggers, height adjustment lever and seat extension handles
Special 1 of x laser etching on the back of the seat.

Can I select what number is on my chair?
No, this will not be possible.

Can I use a discount code to purchase?
No. Discounts are not valid on this Limited Edition item.

Does the chair come fully assembled?
Yes, the chair arrives at your doorstep fully assembled.

Is the chair covered by warranty?
Yes, the chair will be covered by our standard 12 year warranty. However, it is important to note that if an issue arises in the future, you may not receive a like-for-like replacement due to the limited nature of this product. You would however receive a standard edition of the Embody Gaming Chair.

Can I return the chair?
Yes, you can return the chair within 14 days of delivery. Please contact our customer care team to arrange a return.

My chair arrived damaged, what do I do?
Please contact our customer care team and they will be able to advise you.

How do I care for my chair?
With regular care and maintenance, your Herman Miller product will provide many years of superior performance and satisfaction. To maintain quality, please follow the cleaning procedures outlined here: Embody Gaming Chair Care and Maintenance Guide.