Shipping & Delivery

Covid-19 update:

Our delivery team are having their temperatures checked every morning and are wearing protective face masks and gloves. They are also carrying hand sanitiser and antiviral wipes as additional safety measures.

If you or anyone else living at the property are showing symptoms, our delivery team will reschedule at a later date. The same applies if anyone in your home is currently shielding.

Thank you in advance for your understanding and for helping to keep our delivery team safe by maintaining a safe distance.

Delivery Process:

Within one hour of placing your order, you will receive an Order Confirmation via email. Once your item[s] have been picked, packed and are on their way to our delivery team, we’ll send you a Shipping Confirmation via email.

Our delivery team will then contact you via email to confirm the date of delivery, followed by a time slot.

Small and medium items such as our monitor arms will require a signature upon delivery, and as such cannot be left in a secure location.

Larger furniture items such as chairs and desks will be delivered by our specialist two-person service, who will deliver your item to a room of your choice and remove all unwanted packaging.

Couriers we use for deliveries include Jan Kredie and FedEx.

How much will my delivery cost?
Delivery is free for all of our products, no matter how big or small.

Where do you deliver?
We deliver to all regions within Belgium, Luxembourg and the Netherlands.

Please note, delivery to remote locations may take a little longer and will be dependent on how often our couriers visit the area. If you would like more information on specific delivery to your area, please do not hesitate to contact our Customer Care team.

I don't live in Belgium, Luxembourg or the Netherlands, can I still order from Herman Miller?
Yes. We currently deliver to the UK, France, Germany, Spain, Italy, the United States of America, Canada, Japan, China and South Korea. Simply click on the local store of the country where you want your products delivered and place your order.

Please note, the products and finishes available may vary depending on your country of delivery.

When will my item[s] be delivered?
Our gaming products are typically delivered within 12 working days.

The estimated delivery time for each item can be found on the product page - we recommend checking that you are happy with the estimated delivery time stated before you place your order.

Once you have received a Shipping Confirmation via email, your item[s] will be delivered to you in 5 working days.

Our warehouse dispatches orders during operational hours Monday-Friday (excluding bank holidays). During holidays and busy periods, your parcel may take slightly longer to arrive. Our Customer Care team will do their best to keep you updated, but if you have any queries about your delivery please do not hesitate to get in touch.

How can I find out how long delivery will take for my item[s]?
The estimated delivery time for each item can be found on the product page - we recommend checking that you are happy with the estimated delivery time stated before you place your order.

I've ordered more than one item at once. Will they all arrive together?
To reduce carbon emissions, all of the items on your order will be delivered together. This means everything will be delivered when your item with the longest estimated delivery is ready to go.

If you’re hoping for some of your items sooner, we recommend placing two separate orders (remember, delivery is free so you won't be charged any extra!)

Can I track my order?
Tracking will be available for your order once you have received your delivery date confirmation email from our delivery team.

Will your delivery team take the packaging away for me?
Yes, that's no problem! Larger furniture items such as chairs and desks will be delivered by our specialist two-person service who can remove all unwanted packaging to be re-used or recycled.

Can your delivery team assemble my item[s] for me?
All of our gaming products, including our chairs, are delivered fully assembled except for the Nevi Gaming Desk.

Unfortunately, our delivery team will not be able to assemble this for you, however with our easy-to-follow guide you'll have your desk together in no time!

Please see our Assembly & Adjustments page for more information.

Can I change my delivery address?
Unfortunately, any delivery that has already left our warehouse cannot be updated. If it is within 24-hours of receiving your order confirmation it may be possible to change your delivery address, however, this cannot be guaranteed. To find out more please contact our Customer Care team.

I need my item ASAP, can I get the estimated delivery time reduced?
Unfortunately, because our warehouse is so busy right now, we’re unable to reduce the lead times on any of our items once you have placed your order.

Our warehouse team are always working incredibly hard to try and reduce our estimated delivery times were possible. Any changes to lead times will be updated and communicated via our product pages.

I live up several flights of stairs. Do I need to tell you?
This shouldn’t be an issue, but if you suspect our delivery team may struggle to deliver to your address, please contact our Customer Care team to discuss any concerns as soon as possible after placing your order.

 

If you have further questions relating to Delivery, please contact our Customer Care team.