At Herman Miller Gaming we recognise the need for products that can withstand continuous use day-in-day-out and we stand behind the quality of our products 100%. With limited exceptions, our gaming products are covered by a 12-year warranty that includes parts and labour, so that if warranty work is performed, you don’t foot the bill!
Our complete warranty can be viewed here:
Herman Miller Warranty
My item needs repairing, what can I do?
If your item is still within its warranty, simply contact our Customer Care team and they will assist you.
How do I know if my product is still within its warranty?
The warranty length varies from item to item, therefore we recommend checking this for your specific product.
Our warranty is valid from the day you receive your item, so we advise checking your delivery confirmation email to work out if you're item is still within it's warranty.
I've requested a repair, what happens now?
Once we have received your request we will be in touch within 1-2 working days. We'll talk through your request with you and arrange for an engineer to visit you if applicable.
How long does it take to get my item repaired?
Repairs are usually completed within 15 working days once a request has been made and confirmed. This may take slightly longer depending on the replacement part required to complete the repair.
Herman Miller X G2 Esports Embody Gaming Chair
Is the chair covered by warranty?
Yes, the chair will be covered by our standard 12 year warranty. However, it is important to note that if an issue arises in the future, you may not receive a like-for-like replacement due to the limited nature of this product. You would however receive a standard edition of the Embody Gaming Chair.